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NOC SERVICES
HELP DESK SERVICES
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The first step in successfully managing a network is continuously monitoring of all events across all devices on the network. This activity of data collection and analysis provides both an executive view and detailed root cause analysis pointers for further troubleshooting. We are staffed with experienced, qualified, and vendor-certified engineers who follow defined, tested, and proven ITIL processes to provide services to our global clients. Your NOC provides enterprises with customized Network Monitoring as a Service, deployed at your office or data center, collecting vital information on servers, desktops, printers, and other network devices like routers, firewalls, and switches.Our monitoring solution is completely agent-less, which means that no software needs to be installed on any of your devices. It collects data using WMI and SNMP protocols, and sends this data securely in real-time to our Network Operations Center (NOC) for our engineers to review, escalate, or remediate. The solution integrates with over 300 vendor technologies including products from Cisco, Foundry, IBM, HP, Microsoft, Symantec, VMware, Nortel, etc.YourNOC provides Network Operations Center (NOC) Services built on top of our Network Monitoring with engineers continually watching out for alerts for your site. Our NOC engineers can open trouble tickets, call your onsite team, or remediate and troubleshoot issues as required.
NOC SERVICES
A Few of the Outsourced NOC Services that we offer:24x7x365 Network Monitoring and AlertingSNMP/WMI based Agentless technology (No Agents to install)Availability MonitoringCPU, Disk Space, Memory, Resource MonitoringWindows Server & Event Log MonitoringRouter, Firewall, Switch, Printer, UPS, Storage Device MonitoringLinux Server and Apple OSX Monitoring (SNMP Based)Active Directory / Exchange / SBS / DHCP / DNS Monitoring3rd Party Application or Service MonitoringDatabase Monitoring (SQL Server, Oracle)Web Server & Website MonitoringVMware MonitoringInternet Connectivity and Bandwidth MonitoringAsset Inventory (Software and Hardware)Monthly Standard Reports
HELP DESK SERVICES
Outsourcing Technical Support Makes Sense Productivity depends heavily on your employees' access to information technology at all times. But what happens if an employee's computer stops working? Or a print job hangs? Or the password expires? Or he or she forgets a password? Or an employee just can't remember how to perform a certain task on the computer? They need help now! Customer Service is what Your NOC's Help Desk is all about. Our customers' users can call their Help Desk team and speak to someone right away who can help. Your NOC's Help Desk personnel are well qualified to answer questions and to solve problems during the call. With extensive expertise in information technology and, most importantly, customer service, each Help Desk professional has the ability and skills to field questions and resolve IT-related problems on demand.We are the single point of contact for users to call no matter what the problem may be. In other words, if it's broke, users call us. We log the call and assume ownership of the problem until it's successfully closed. This is why we refer to ourselves as "your" Help Desk. We're on the same team.Help Desk services you can trustYour NOC's Help Desk services assist with questions or problems related to:¦Desktop applications support, such as the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)¦Application services support ¦Diagnosing and resolving printer connectivity issues ¦Diagnosing and resolving internet connectivity issues ¦Operating systems support ¦Virus alerts and removal ¦Web Browser access ¦Diagnosing and repairing hardware problems Response time, e.g., computer/network latency (slow downs) For example, should the user experience a slow computer, Your NOC's helpdesk personnel can log into the user's computer to see firsthand any performance degradation. We take steps to discover what is causing the problem and can either fix it right then remotely or arrange for hardware repairs.Our customers get the best advice possible. The Help Desk has the staff and expertise to answer most questions. Should they run into issues which they cannot directly answer, they pass it on to our in-house application, network, or systems engineers who can.The Help Desk records, tracks, and reports all calls. We have a very high level of accountability that we strive to live up to which we trend to constantly improve our IT support services. We also use this data to create our own customer-focused IT "care plan." Together with our customers, we identify ways to create a better user experience through training and improved systems performance.
ABOUT US
YOUR NOC was born from Advanced Technologies Group in 2007. From 2002 until 2007 Advacned Technologies Group was providing NOC and support desk functions as part of their managed services offerings. In 2007 the NOC services and Help Desk services were segmented to form YOUR NOC. In short we have been in the outsourced NOC services business since 2007 as YOUR NOC and since 2002 under Advanced Technologies. Our technicicans have various industry certifications from vendors such as Cisco, Juniper, Foundry, Arris, IBM, HP, Dell, Microsoft, Symantec, VMware, Nortel, etc.We are headquartered in Louisville, KY where we house our primary data center and support staff. We have data center redundancy in Arizona and call center redundancy in Indiana.
CONTACT
Phone: 502.509.7050
TESTIMONIALS
"Your NOC takes care of the minute-to-minute health of your network, so you can focus on the Big Picture of your business." - T. Weathers"Using Your NOC's customized NOC monitoring is like expanding your IT staff — without affecting your bottom line." - C. Johnson
2012 Your NOC
